Connect Airport Transfers is not responsible for delays due to airline schedule changes, lost luggage, immigration, weather , road closures, or traffic conditions.
Transfers cancelled within 48 hours will be charged the full amount.
If you cancel more than 48 hours before your scheduled transfer, we will issue a full refund minus the non-refundable credit card processing fee.
Transfer changes within 48 hours will be charged $100.
Delays/Waiting will be charged at the hourly rate for that vehicle.
Yes. To ensure our chauffeurs are properly compensated for the high level of service we provide, a 15% driver gratuity is automatically added at checkout. This represents a modest baseline gratuity for private, door-to-door service along the Sea to Sky corridor.
If your chauffeur has delivered exceptional service — whether through attentive assistance, flexibility, or going above and beyond — any additional cash gratuity is always sincerely appreciated, though entirely at your discretion.
Yes, your safety is our No 1 priority. We always use the best winter tyres during the snowy months.
No. While many competitors pass these costs on to their customers, we absorb all credit card processing fees—so there are no hidden charges at checkout.
